P.O.L.C. Guide to Restaurant Management

P.O.L.C. Guide To Restaurant Management

1.       Planning Skills Needed a.       Sets goals b.      Sets courses of action c.       Develops rules and procedures d.      Develops organizational plans e.      Develops people plans f.        Forecasts well

2.       Organizing Skills Needed a.       Identifies jobs that need to be done b.      Identifies when jobs need to be done c.       Identifies who will do the jobs d.      Hires appropriately e.      Establishes departments f.        Develops a chain of command g.       Coordinates the work of subordinates

3.       Leading Skills Needed a.       Uses inspiration b.      Uses confidence c.       Uses courage to defend company standards d.      Sells company standards well e.      Uses different types of power f.        Demonstrates perfect examples at all times g.       Wants to lead h.      Uses honesty and integrity i.         Makes good decisions and knows the business j.        Molds the culture k.       Handles conflicts quickly l.         Offers positive and corrective feedback equally m.    Is consistent n.      Cares about results o.      Doesn’t embarrass p.      Never gives up q.      Never says “I’m doing all that I can” r.        Never uses sarcasm

4.       Controlling Skills Needed a.       Sets money, time, quantity, and quality standards b.      Compares actual performance to standards c.       Takes corrective action d.      Uses steering controls e.      Posts standards for review f.        Performs weekly communication days g.       Celebrates success h.      Uses documentation i.         Uses verbal feedback constantly